We’ve put together a list of answers to the most common questions we receive about ordering Valour sportswear online.

Ordering and Payments

Do I have to create an account to checkout?

No, if you do not wish to create an account you can use the guest checkout option.

What payment methods do you accept?

We accept the following payment methods:



What if my credit card shows multiple charges?

Please contact our Customer Care team on 1300 VALOUR or send a screen shot of the statement and email to for further assistance.

Please note, the payment page will only process the payment once. If you see multiple charges on your card then you may have:

a) clicked 'submit' more than once at the checkout stage due to poor internet connection

b) moved back to update and/or change your order or details.

What does it mean when I get Merchant ID Invalid Error Message?

When you choose PayPal as a payment method, Valour passes on the shipping address for validation. The address for shipping must match the address for payment on your PayPal account to process successfully. This is to ensure your security and minimise fraudulent transactions.


How much does shipping cost?

Australian Addresses:

We offer $10 flat rate shipping for orders under $150. Orders over $150 receive free shipping.

*excluding online club orders

What delivery service do you use?

We use Shippit – it’s a courier service as well as Australia Post. Orders typically arrive in 3-5 days business days from when it leaves our warehouse . You’ll receive tracking notifications so you’ll know exactly when your parcel will arrive. For any queries in tracking your order, please use the tracking details provided in the email sent to you by Shippit.

Do you ship Internationally?

We currently ship to Australia and New Zealand.

How can I track the status of my order?

Orders to Australian addresses are sent using Shippit and a tracking number will be provided to you via email.

Where is my order?

We will email you an order confirmation as soon as your order has been placed and payment has been approved. You will receive another email when your order is picked up by our couriers. If it has been more than 3 business days and you have not received tracking information, please contact our Customer Care Team on 1300 VALOUR or email

Due to the escalating COVID situation causing increases in freight volumes, all carriers are experiencing delays within their network.

We will do our best to get our delivery out to you as soon as possible but please be mindful that we're expecting delays to increase in the coming weeks. 


What happens if my order does not arrive?

Please contact for further assistance.

Can I change my delivery address once an order has been placed?

There is a very small widow to change your address if your order has not been shipped. We cannot change your shipping address once your order has already left our warehouse or it has already been packed and processed by our picking department.  Please contact us as soon as possible if you would like to change your shipping address. Please note: Valour will not liable for incorrect shipping details entered.

Can I collect my order from your warehouse?

Due to the volume of orders we now process, we are unable to accommodate visitors to our warehouse for fittings, collections and exchanges. Please ensure you order your garments in time to allow for delivery times.

Can I cancel my order?

We can cancel your order if it has not been shipped yet. Please contact us as soon as possible on 1300 Valour or email

Returns and Exchanges

Can I exchange a product?

Yes. Please refer to our Returns and Exchange Policy.


Is it safe to use my credit card at

Yes, shopping at is 100% secure! The website is hosted and protected by Shopify Payments and processed through Stipe Payments Australia, an agent of National Australia Bank Limited.

Promo Codes

How do I use a promotional code?

The promotional code must be entered in the 'promotion code' box at the cart stage of your checkout. If the promotion code is valid then the discount will be visible in your updated cart total. Please note only one promotion can be entered per transaction. Please contact our Customer Care team on 1300 VALOUR if you have any issues on checkout. Once your payment has processed we cannot go back to assist you.