What is the dispatch & processing fee?
All orders incur a dispatch & processing fee which covers packing materials, staffing, handling, and administrative costs associated with preparing your order.
Is the dispatch & processing fee refundable?
No. The dispatch & processing fee covers the preparation and handling of your order and is non-refundable, regardless of fulfilment method.
Why am I charged a dispatch & processing fee if my order is not delivered directly to me?
The dispatch & processing fee applies to all orders and covers the preparation and handling of your order. This applies regardless of whether your order is delivered to an address, collected in bulk, or distributed through a school or club.
Standard Dispatch (5–7 days)
Orders under $149 incur a flat $15 dispatch & processing fee. Orders over $149 qualify for complimentary dispatch.
Priority Dispatch (1–4 days)
Priority processing is available for $25 per order. Please contact our team to arrange this.
International Dispatch (6–27 days)
Dispatch & processing fees are calculated based on order weight:
- 0–1000g: $30 AUD
- 1001–2000g: $40 AUD
- 2001–3000g: $50 AUD
- 3001–10000g: $60 AUD
- 10001g+: $70 AUD
Do dispatch timeframes include delivery?
No. Dispatch timeframes refer to order processing. Delivery timeframes apply once your order has been dispatched.
Which delivery service do you use?
We primarily use Australia Post. Alternative carriers may be used depending on the delivery location.
Can I track my order?
Yes. Once your order has been dispatched, you will receive a tracking link via email.
What happens if my order arrives in multiple deliveries?
Orders containing multiple items or pre-order products may be dispatched separately.
What happens if my order doesn’t arrive?
Please contact our Customer Service team and we will assist you.
