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Returns and Exchange Policy

We hope you love your Valour sportswear just as much as we loved creating it for you.

But just in case its not right, here’s our returns policy.

At Valour we put our heart and soul in the design and manufacture of our sportswear and sporting accessories.

That’s why if something isn’t right, we’re happy to exchange or offer a credit to the value paid for the item(s). Returns and exchanges, except where the item is deemed to be faulty, must be received by Valour within fourteen (14) days of the dispatch date.

Change of mind exchange and returns must be returned to valour in their original condition (unworn, unwashed, in its original packaging and with the tags still attached), with the original purchase receipt.

All returns and exchanges must be accompanied by the Valour Return Form – click here.

Sportswear can be returned:

1. Via mail to:

Valour
PO Box 7748
Baulkham Hills BC NSW 2153

Valour does not offer free returns. We recommend that you return items using a trackable postage method. Valour will not be held liable for parcels lost in transit. Please allow 7 business days for the return to be processed and the credit applied to your account. Postage costs will not be refunded.

2. By prior appointment to our showroom:

Unit 34, 5 Gladstone Road
Castle Hill NSW 2154

Call 1300 VALOUR to make an appointment.

Faulty products

If the item(s) are deemed to have a manufacturing fault a refund may be issued. Proof of purchase is required for all returns and exchanges. A faulty goods claim cannot be made if:

  • The Goods have been subjected to fair, wear and tear;
  • Unauthorised modifications or repair of the Goods;
  • The Goods are damaged as a result of failing to comply with the manufacturer’s care and storage instructions, including but not limited to insect damage;
  • The Goods are second hand, in that you are not the original purchaser of the Goods.

Please return faulty items and a completed Valour Return Form to:

Valour
PO Box 7748
Baulkham Hills BC NSW 2153

Sale items

Sale items are non-refundable and not exchangeable, unless the product is faulty or otherwise meets the requirements as outlined by the Australian Competition & Consumer Commission (ACCC) for us to do so.

Custom Orders

Valour cannot accept returns of customised sportswear, unless items are found to be faulty.

If it is found that Valour have incorrectly customised your sportswear contrary to the approved Pre Production Sample and your instructions, we will gladly replace them. If you are unsure if this applies to the product you are interested in, please contact our customer service team at online@valoursport.com.au and they will be able to inform you if it is applicable.