VALOUR APEX REWARDS, PROMOTIONS, GIFT CARDS & DISCOUNT TERMS

Promotional codes, vouchers, reward discounts, store credits, and gift cards may be used as payment for eligible items.

These may be issued through the Apex Rewards Program, via marketing campaigns, or through partner organisations.

Use of these payment methods constitutes acceptance of the following conditions.

Items purchased at full price prior to a promotion are not eligible for price adjustments, partial refunds, or store credits based on future promotions.

This applies regardless of the timing of the purchase or customer awareness of upcoming promotions.

Valour does not provide retrospective pricing adjustments under any circumstances.

All returns must comply with Valour’s Returns Policy, be in original condition, and include original packaging and tags.

Valour reserves the right to reject returns that do not meet these requirements and may request further verification where required.

Where a purchase includes promotional codes, vouchers, or Apex Rewards, refunds will be issued as store credit only unless otherwise required by law.

The refund value will reflect the discounted price paid, not the original retail price.

Any associated rewards or benefits may be adjusted, reversed, or cancelled.

Discounts are applied proportionally across items. In the event of a return, refunds reflect the discounted allocation.

Customers are not entitled to retain full promotional value after partial returns or reallocate discounts across remaining items. paid, not the original retail price.

• Members earn 1 point per $1 AUD spent on eligible products
• Points are only issued after payment is complete
• Points are only issued after orders are fulfilled (dispatched)

• Cancelled or refunded orders
• Shipping costs
• Gift card purchases
• Ineligible product categories
• Discounted purchases unless stated otherwise
• Suspicious or flagged transactions

Valour may delay, adjust, or withhold points at its discretion.

Points and rewards apply only to selected full-price retail items.

Exclusions include:

• School uniforms
• Custom and teamwear
• Pre-order items
• Event merchandise
• Bulk or portal orders
• Discounted items

Valour may update eligibility at any time.

• Points must be converted into a reward coupon
• 100 points = $5 AUD

Rewards cannot be exchanged for cash, cannot be transferred, and cannot be reinstated once expired.

Valour may refuse redemption and adjust reward structures at its discretion.

• Points expire after 12 months
• Reward coupons expire after 6 months

Expired rewards will not be reinstated.

Promotions are time-bound and conditional, may include spend thresholds and exclusions, and are not stackable unless otherwise stated.

Promotions cannot be applied retrospectively and may be changed or withdrawn at any time.

• Cannot be redeemed for cash
• Cannot be used to purchase gift cards
• Cannot be combined unless stated otherwise

If the voucher value exceeds the order total, the remaining balance is forfeited.

If the voucher value does not cover the full order amount, the remaining balance must be paid using another approved payment method.

Sale and Last Chance items are excluded from promotions, are final sale, and are non-refundable unless faulty under Australian Consumer Law.

• May be used as payment for eligible purchases
• Can be combined in one transaction
• Are treated as cash in respect of purchases through the Valour website or point of sale systems
• Cannot be replaced if lost or stolen
• Cannot be exchanged for cash

Gift cards expire 3 years from issue.

Valour may cancel gift cards suspected of fraud.

A valid email address must be provided at the time of purchase for points to be issued.

Points cannot be added retrospectively where customer details were not captured correctly at the time of transaction.

Valour is not responsible for missed points due to incorrect data capture.

Valour may facilitate promotions on behalf of external partners.

Terms may vary and Valour is not responsible for partner execution or partner-specific conditions.

Valour actively monitors account activity, transaction behaviour, promotion usage, and reward redemptions.

Misuse includes, but is not limited to:

• Multiple accounts
• Email manipulation
• Referral abuse
• Promotion exploitation
• Refund manipulation

Valour may, without notice:

• Cancel orders
• Remove rewards
• Suspend or terminate accounts
• Restrict participation

All decisions are final.

By creating an account or participating in the Program, you acknowledge and agree that you may receive communications relating to promotions, offers, product releases, Program updates, and partner campaigns.

These communications may be delivered by email, SMS where applicable, or digital advertising channels.

You understand that marketing communications form part of the Program experience and opting out may limit access to certain benefits.

You may unsubscribe from marketing communications at any time. Transactional or operational communications relating to your account or orders may still be sent.

Valour is not liable for loss of points or rewards due to expiry, system issues, customer error, or misuse.

Customers are responsible for maintaining account security.

Valour may update these Terms at any time.

Continued participation constitutes acceptance.